FAQ

Is your website secure?
Absolutely! Our website is hosted by Shopify, one of the leading and most trusted eCommerce sites based in Canada and further protected by 256-bit encryption. Our website is part of the secure web using the SSL protocol and is certified by McAfee Secure.

What is your business hours? 
Our Rose boutique is always open, Monday-Sunday, 24/7. 
Placing an order by telephone is also available, between 9am-6pm (MST) Monday-Sunday. 

How will I know if my order has been delivered?
We will send you a delivery confirmation via email after we successfully deliver your order. Please make sure to add recipient’s phone number to ensure smooth delivery.

Do you deliver on weekends?
We deliver 7 days a week to Edmonton, Sherwood Park and St. Albert.

What time will my order be delivered?

Our deliveries usually take place between 10AM-7PM for residential deliveries and 10AM-4PM to business addresses. We cannot fully guarantee specific delivery times but we always do our best to accommodate requests!

Do you offer same-day delivery? 

We offer within 24-hour deliveries for an additional fee of 20 CAD but this option is not always available due to variant availability. Please be sure to place your order 2 days in advance to for guaranteed delivery.

Do you offer pick-up option?
Unfortunately, we do not
offer pick-ups at the moment. However, we have the best flat rate delivery of only $9 to Edmonton, Sherwood Park and Saint Albert.

Do you customize luxury boxes?

Absolutely! We offer customizations for business and any occasion! Just email us at info@lamaisondearturo.com and we will do our best to accommodate your requests!

What payment options do you accept?

Our accepted forms of payment are Visa, MasterCard, American Express and PayPal

We also accept Interac e-transfer if you prefer to submit your order by telephone.  Please call us at 780-887-5997, 9am-6pm (MST) Monday -Sunday.

Do you accept Visa Debit?

We do accept Visa Debit cards. If for any reason our system doesn’t acknowledge your card, PayPal can be used to process Visa Debit payments. When checking out, select PayPal as your payment method. There is no additional cost on your side for this service.

How much  is the delivery fee?
We always make sure your orders get to the recipient fresh! We hand deliver our creations at a flat rate fee of 9 dollars within Edmonton, Sherwood Park and St. Albert.

How long do roses last?

Roses should last up to one week or longer after if you follow proper flower care.

What is your cancellation policy? 

If you need to cancel your order, please CALL US AT LEAST 72 hours before the scheduled delivery to receive a full refund.  If you cancel within 72 hours of your scheduled delivery, you will be charged a cancellation fee equal to 50% of the order total, no exemptions.

We cannot cancel an order or issue a refund for items that have already been delivered.

What is your return & refund policy? 

Given the perishable nature of fresh cut flowers, unfortunately La Maison de Arturo does not accept returnsWe put a lot of love and effort in arranging our luxury boxed blooms and we confidently stand behind  their quality. Though a small family business, we strive for 100% customer satisfaction on every order and we hope that you are pleased with your purchase. If for any reason you are not completely satisfied, we will gladly discuss with you any queries you may have. Simply, let us know within 3 hours of delivery.

For questions regarding your order, call us at 780-887-5997.